Effective date: October 2024.

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1. Information We Collect

We collect and process different types of personal data depending on how you interact with us:

1.1. Information You Provide to Us:

Personal Details: When you create an account, make a purchase, or contact us, you provide information such as your name, email address, phone number, billing and shipping address, and payment details.
Account Information: Username and password if you create an account.
Communications: Any messages or emails you send to us, including feedback or questions.
1.2. Information We Collect Automatically:

Browsing Information: We collect information about your visits to our website, including your IP address, browser type, time zone, and browsing patterns through cookies and similar tracking technologies.
Device Information: Information about the device you are using to access our website, such as device type, operating system, and unique identifiers.
Location Data: When you access our website or use our services, we may collect geolocation data to provide better service and localized content.
1.3. Information from Third Parties:
We may receive information about you from third-party service providers, such as payment processors, shipping companies, and marketing platforms.

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2. How We Use Your Information

We use your personal data for the following purposes:

2.1. To Fulfill Orders:
We use your information to process and deliver your orders, manage payments, and communicate with you about your purchases.

2.2. To Provide Customer Support:
We use your personal data to respond to your inquiries, provide technical support, and improve your overall customer experience.

2.3. For Marketing and Promotions:
With your consent, we may send you marketing communications, such as newsletters, special offers, and promotions. You can opt-out at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

2.4. To Improve Our Services:
We analyze user behavior and feedback to improve the functionality, performance, and content of our website, and to personalize your shopping experience.

2.5. Legal Compliance and Security:
We may use your information to comply with applicable laws, prevent fraud, and protect the security of our website and users.

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3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with trusted service providers and partners to operate our business effectively:

3.1. Service Providers:
We may share your data with third-party service providers who help us with functions such as payment processing, shipping, email marketing, and IT services.

3.2. Business Transfers:
In the event of a merger, acquisition, or sale of all or part of our business, we may transfer your personal data to the new owners or partners.

3.3. Legal Requirements:
We may disclose your personal data to comply with legal obligations, respond to lawful requests, or protect our rights, privacy, safety, or property, or that of our users or the public.

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4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are placed on your device to collect information about your browsing habits.

4.1. Types of Cookies We Use:

Essential Cookies: These are necessary for the basic operation of our website.
Performance Cookies: These cookies help us understand how visitors interact with our site by collecting anonymous data on user activity.
Targeting Cookies: These cookies are used to deliver relevant advertisements to you based on your interests and browsing history.
You can control or delete cookies by adjusting your browser settings. However, please note that disabling cookies may impact the functionality of our website.

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5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purpose of satisfying legal, accounting, or reporting requirements.

When your information is no longer required, we will securely delete or anonymize it.

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6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

6.1. Right to Access:
You can request access to the personal data we hold about you and obtain a copy of it.

6.2. Right to Rectification:
You have the right to request correction of inaccurate or incomplete information we have about you.

6.3. Right to Erasure:
In certain circumstances, you may request that we delete your personal data.

6.4. Right to Object/Restrict Processing:
You can object to or restrict the processing of your personal data in certain situations, such as direct marketing.

6.5. Right to Data Portability:
You can request a copy of your personal data in a structured, commonly used, and machine-readable format and have it transferred to another service provider.

6.6. Right to Withdraw Consent:
Where you have given consent for processing your personal data, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at sofia@sgmarchitect.com.

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7. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

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8. International Data Transfers

If you are located outside Spain, your personal data may be transferred to and processed in a country that may not provide the same level of data protection as your home country. We ensure that such transfers comply with applicable legal requirements and safeguard your privacy.

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9. Children’s Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete the information as soon as possible.

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10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated. We encourage you to review the Privacy Policy periodically to stay informed about how we are protecting your information.

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If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: sofia@sgmarchitect.com